Long term user study of consumer product

Requirements

Customer wanted to research consumers' longer term product experiences.

Customer type

Technology company developing consumer products

Solution

Etnoteam conducted user study where the product were given to group voluntary families representing typical users of the product. Families were recruitted to user study from Etnoteam's own test users database * .

During the study families had diaries to write their experiences and Etnoteam conducted interviews during the research period.

As a result of the project, customer got comprehensive report with detailed findings for the further development of the product.

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* ) Etnoteam has database of users that are volunteers to test new consumer products. The database includes people with different backgrounds that are carefully screeded fusability tests and interviews.