Case: Usability testing of electric device

Requirement:

Need to find out reasons causing problems during installation of electric device.

Customer type:

Manufacturer of electric devices, product development.

Solution:

Standard usability testing where installation engineers installed equipments in the environment simulating real situation. Testing situations were videotaped for later analysis. Etnoteam provided detailed report covering aspects related to problems during installation. Focus points of usability testing included packaging, documentation, cabling and device itself.